Page 4 - Grade 12 Tourism
P. 4
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TERM 3 82
DOMESTIC, REGIONAL AND INTERNATIONAL TOURISM 82
Forms of payment when travelling internationally 82
Foreign market share 84
MARKETING 86
Marketing South Africa as a tourism destination 86
SUSTAINABLE AND RESPONSIBLE TOURISM 89
Three pillars of sustainable tourism 89
Responsible tourism and tourists 91
CULTURE AND HERITAGE 92
World heritage sites 92
COMMUNICATION AND CUSTOMER CARE 102
Customer feedback 102
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